• Motivation increases uptime

    We IT operations people love our disaster porn and exchanging war stories is always a great reason to have some drinks together. Recent hurricane Sandy certainly let the book of Ops Tales grow quite a bit. This morning, I came upon the story of how the folks at Squarespace, Fog Creek and Peer1 carried generator fuel up 17 stories to keep things running. I think that's awesome from a lot of perspectives:

    • Customer care: They could have just said "Don't blame us, blame the elements.", publish a status page and be done with it until the water was gone. Instead, they did everything they could come up with to keep their services running.
    • Team spirit: Their people could just have said "There's nothing in my contract about hauling buckets of fuel around in the dark". Instead, they pulled up their sleeves and went at it.
    • Leadership: Getting people to volunteer for this work is already a great leadership achievement. Keeping this up without people dropping out left and right even more.
    • Communication: They kept customers in the loop, didn't sugarcoat impending outages and finally delivered much more than they promised. That's perfect PR.

    Guys, I bow before you in respect.

  • Another App.net user

    I was late to the game when yesterday, I made the decision to back App.net. So I’m now, like Bernie put it, part of the App.net posse. My temporary user page is at https://alpha.app.net/geewiz.

    I’ve put my $50 into the tip jar because I’m curious if it’s really possible to maintain a stable microcommunication platform in competition to Twitter. Back when identi.ca tried this, it didn’t gain strong adoption and Diaspora obviously took its name as a self-fulfilling prophecy.

    There are people who object that, as James argues in a comment on Bernie’s post, “we don’t need another (centralized) network”. Well, we had all that already when they launched identi.ca aka StatusNet – open, decentral, federated. But from my perspective, it’s not the technology that matters first, it’s adoption. I’m optimistic that App.net will add federation later after they transform the healthy adoption that gave them more than $500,000 in start money to a stable user base.

    App.net could be the right thing at the right time, as Twitter continues to alienate its user and third-party developer base. And they have something to show, only a few weeks after first announcing the project. The alpha version of the website works well (granted, with minimal functionality) and their developer ecosystem is bustling. I also like the transparency the App.net team strives for, for example by using Github for maintaining not only their software but also their TOS.

    I’m looking forward to what my fellow App.net users and I will make of the platform. For a start, we’ve already put our money where our mouth is.

  • Work where you work best

    I love working on my own terms. For many years now, I’m deeply convinced that the freedom of choosing your own work style is an important basis for good work results.

    Working from home can be a really great way of achieving a balance between work and the other things that are equally important. I’m not going to call this “work/life balance” because to me, work is not an opposite to life but an integral part of it. The flexibility of working from home was one of the reasons I decided to make freistil IT a virtual company. My daugher was only about a year old and I intended not to miss most of her early development sitting in an office away from home.

    Like walking a tightrope, achieving work/other balance needs constant adjustment and there are many things that threaten to throw you off. A screaming baby will quickly steal your attention and a stack of unwashed dishes is a great excuse to procrastinate. In my case, another kind of distraction that recently happened is going to lead to new screaming next January. ;-)

    With a bit of reason and discipline, though, working from home has great advantages. For example, doing productive work while others waste their time commuting. If you’re interested in or already practicing working from home, I recommend you subscribe to the “Home Work” podcast. Aaron and Dave have great insight into home office reality.

    I found that my home office isn’t the holy grail of work spaces, though. Unfortunately, I won’t have a separate room until we move house next year. The main problem of this situation is that I’m physically at home while being mentally at work. During the time my daughter is in day care, it’s rather quiet, so I only have to fight for focus on the weekends. But sharing the place with my partner all the time without sharing her current tasks and concerns can also be a source of conflict.

    That’s why I’ve tried the offer of a local real estate company that rents office space by the hour. (Yes, this model can actually also be used for rooms with a desk.) Every time I needed a change of scenery or had to make sure I’m protected from disturbances, I booked a room for a few hours and went to town (literally). This worked quite well and proved to be a good complement to my desk at home.

    Coworking spaces are another “lean” alternative and I have first-hand experience since we have our two-day strategy meetings at the coworking space my business partner Markus helps to run. They offer inexpensive desk space as well as other important infrastructure like a printer and a fridge stocked with Club Mate. They also provide something I didn’t realize I was missing at first: social interaction. Joining folks for lunch or just having a chat while waiting for the coffee to brew can be a healthy break from self-imposed isolation and an opportunity to exchange thoughts.

    Unfortunately, there is no real coworking space in my home town. But there’s a company that does office sharing on a daily or monthly basis, and I’ve decided to give them a go. After a test period of a few days, I got myself a good office chair and a big monitor and moved in permanently. So, this is how my work place looks now:

    My new office

    I use the screen in the middle for my current task, the laptop screen on the right displays chat windows connecting me with colleagues and customers, and the one on the left shows a dashboard view of our IT infrastructure.

    My triple-screen setup

    So far, I’m really happy working at this office community. The building is in the city centre, about 50m from my favourite Starbucks – in other words, perfectly located. My office mates are nice and their different occupations make for interesting chats.

    I can work there whenever I want, too – I wrote this blog entry at the office on a Sunday afternoon. I was in need of some solitary time, so I first had a Chai Tea Latte at Starbucks, where I read the second half of Steven Pressfield’s “Turning Pro”. His writing in turn motivated me to get something done myself, so I went the few steps to my desk and started typing. Now I feel balanced again.

  • Productive virtual meetings

    At freistil IT, we’re not sharing an office. Instead, our work environment is completely virtual. “Coming into office” means logging in to our internal chat server – from home, from a coworking space or (quite frequently, in my case) from Starbucks. On our IRC server, we have channels for different purposes, for example the “virtual watercooler” without a pre-defined topic, or the “#incident” channel where we manage an ongoing systems outage.

    This means that our meetings are virtual, too. We mainly use Skype (since there’s actually still no better alternative). While meetings that have all people in a room have their own problems (hands up if you thought at least once “Oh dear, please, someone shoot me now”), virtual meetings need even more effort to be effective.

    On LifeHack, I recently found a great list of Tips for Having Great Virtual Meetings. The most important point comes right at the beginning of the article: “The three most important ingredients of a successful virtual meeting are trust, communication and ready access to information.” These three ingredients actually depend on each other and create the foundation of productive teamwork.

    From the list of tips, these are the three I think are most important:

    • “Before the meeting, make sure attendees have all the preparation materials they will need and the time to review them.” That’s a prerequisite for every kind of meeting, virtual or not. The worst meetings are those where everyone comes unprepared.
    • “Solicit participation.” By keeping everyone engaged in the meeting, you can prevent people “spending their time more effectively” by checking email or Google Plus.
    • “Assign a meeting monitor.” Having someone focus on feedback coming in from the different participants helps that everyone feels being “heard” and connected.

    There’s also a tip on the list that I disagree with: “Begin with a quick warm-up.” If all participants already know each other, I don’t think it’s necessary to spend (may I say “waste”?) time on things that don’t contribute to the purpose of the meeting. This reminds me of a story where, in a meeting at Apple, somebody started to chat about the weekend and quickly got interrupted by Steve Jobs saying “Can we raise the tone of conversation here?” I feel the same. There are other ways of letting colleagues know about each other’s news outside of meetings, for example in chat rooms or on an internal social network like Yammer.

    Instead, I’d add this tip to the list: Keep the meeting’s agenda and minutes in a shared document that all participants can follow in real-time, for example on Google Docs. This keeps everyone literally “on the same page” and even spares the effort of having to write and send a protocol after the meeting concludes.

    What’s your experience with virtual meetings? How do you make sure they’re not a waste of time and bandwidth?

  • Recommendation: Logitech Mini Boombox

    Most of the time, I get my iPhone’s audio delivered to my ears by a pair of Etymotic hf3 headphones. There are a few situations, though, when I need a speaker. For example, when I take a power nap – since I can’t sleep lying on my back, the earbuds would start to hurt quickly. Or when I’m under the shower where the need for cordless operation is obvious.

    Until recently, I’ve put up with the iPhone’s built-in speaker, but that’s a revelation neither in terms of volume nor of sound. Then I read about the Logitech Mini Boombox that got an ever better review than its bigger sibling, the “Logitech Boombox”.

    So I invested about 60€ and have been very happy with it ever since. The speaker is easy to pair with all kinds of audio sources via Bluetooth, has practical touch sensors to change volume, start/stop the audio source and skip tracks. For its size, it has enough punch and still is small enough to fit into my hand or even my travel luggage. Since it’s powered by a battery that can be charged via a standard USB charger, the Mini Boombox is highly mobile.

    Conclusion: If you need a small, simple Bluetooth speaker, try the Logitech Mini Boombox!