Communication is (finally) one of my most important topics at work. Steve Roesler recommends to "add these four thoughts to your leadership communication kit", and I can't emphasize his points enough:
- Never assume that anyone knows anything.
- The larger the group, the more attention needs to be given to communicating.
- When left in the dark, people will fantasize their own reality. Do you want their fantasy to trump your reality?
- Effective leaders are obsessed with accurate, frequent communication.